At Easy2send.nl B.V., we greatly value the protection of your privacy. In this Privacy Statement, we explain how we handle your personal data, what measures we take to secure it, and what your rights are.
1. About Easy2send.nl B.V.
Easy2send.nl B.V., located at Zwaardstraat 16, 2584 TX The Hague, is responsible for the processing of personal data as set out in this Privacy Statement.
Contact details
- Adres: Zwaardstraat 16, 2584 TX Den Haag
- E-mail: administratie@easy2send.nl
- Tel: +31 (0)88 3300 900
Certifications
Easy2send.nl B.V. is certified for:
- ISO 9001:2015 (quality management)
- ISO/IEC 27001:2022 (information security)
This certificate confirms that we maintain a fully implemented Information Security Management System (ISMS) in accordance with the international standard.
2. Personal data that we process
We process personal data because you use our services or provide it to us yourself. This concerns the following data:
- First & last name
- Business or private address details
- Phone number
- E-mail adress
- IP address and device identification
- Location data (only if necessary for trip execution or track-and-trace)
- Data about website usage
- Payment date
- Other data that you actively provide (such as via email, telephone, or form)
3. Credit check
For companies wishing to use pay-later, Easy2send.nl B.V. performs a limited creditworthiness check. For this purpose, only the Chamber of Commerce number and/or the company name is used.
We consult an external business credit database to verify the company’s creditworthiness. No personal data or additional company details are provided to the creditworthiness assessor. The check is performed solely to determine whether deferred payment is possible.
4. Purpose and legal basis of data processing
We process data based on the following purposes and legal grounds:
| Purpose | Groundwork |
| Performing transport services | Execution of the contract |
| To inform or contact you regarding our services | Execution of the contract |
| Administration & invoicing | Legal obligation |
| Creating an account and using the customer portal | Execution of the contract |
| Newsletter | Permission |
| Website analytics & marketing cookies | Permission |
| Credit check | Legitimate interest |
5. Automated decision-making
Easy2send.nl B.V. does not make automated decisions that have significant consequences for individuals.
6. Retention periods
We do not retain your data longer than necessary:
- Administrative data: 7 years (legal obligation)
- Transport assignments: 7 years
- Accounts: 2 years after last activity
- Quote requests: 1 year
- Application data: 4 weeks, or 1 year with consent
- Cookies: in accordance with our cookie statement
Sharing Personal Data with Third Parties
We only share personal data when necessary for providing our services or when required by law. We have data processing agreements in place with all relevant third parties. Third parties may include:
- Hostingproviders & IT managers
- Bookkeepers
- Transport partners
- Payment service providers
- Credit assessment agencies
- Debt collection agencies and bailiffs
8. Cookies and Similar Technologies
We use different types of cookies:
- Functional cookies: Required for the proper functioning of the website.
- Analytical cookies: Through Google Analytics (anonymized).
- Marketing cookies: Such as the Facebook Pixel (only with your explicit consent).
With your consent, data may be transferred to countries outside the European Economic Area (EEA). You can change your cookie preferences at any time through our cookie banner.
9. Your rights
As a data subject, you have the following rights:
- Right of access, rectification, and erasure
- Right to restriction of processing
- Right to data portability
- Right to withdraw your consent or object to the processing of your personal data
For requests regarding this Privacy Statement, please contact us at: administratie@easy2send.nl. You also have the right to lodge a complaint with the Dutch Data Protection Authority (AutoriteitPersoonsgegevens).
10. Hoe wij persoonsgegevens beveiligen
Easy2send.nl B.V. neemt informatiebeveiliging zeer serieus. Wij werken volgens een ISO/IEC 27001:2022 gecertificeerd ISMS, wat onder andere het volgende omvat:
- Strict access control (MFA, RBAC)
- Encrypting data (in transit & at rest)
- Continue logging & monitoring
- Annual internal & external audits
- Secure connections and systems
- Security awareness trainings for employees
- Protocols for continuity and incident response
If you have the impression that your data is not properly secured or there are indications of misuse, please contact us immediately at administratie@easy2send.nl.
